Account Manager

San Francisco, California, USA | Sales | Full-time | Fully remote

Apply

Do you want to learn a little bit more about our Account Manager role? This is the place to be then. Don’t hesitate to get in touch. 

 

Around 400 Uberallers, with 50+ different nationalities, live in 20+ countries with offices in 8 international cities and breathe our three core values:

 

* Grow Together * Demonstrate Passion & Performance * Be Bold & Drive Change *

 

Our SaaS platform enables multi-location brands and businesses to boost their online presence. Our customers are as large as KFC, BP and TUI (and others whose names are not entirely made of capital letters!) and as small as your local independent coffee shop or record store.

 

We just successfully secured a series C funding round of $115m and can’t wait for you to join us for our exciting journey ahead!

  

About Uberall

 

We’re a mighty team of more than 400 creative thinkers, experienced leaders, passionate innovators and some of the friendliest folks you’ll ever meet. We work at nine offices around the globe, with headquarters in Berlin. We like to refer to ourselves as Uberallers, too. 

                                                           

In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.

 

Our SaaS platform enables multi-location brands and businesses to boost their online presence. Our customers are as large as KFC, BP and DHL (and others whose names are not entirely made of capital letters!) and as small as your local independent coffee shop or record store. 

 

We just successfully secured a series C funding round of $115m and can’t wait for you to join us for our exciting journey ahead!

 

Learn more at www.uberall.com.

 

About the role:

As an Account Manager, you will be part of the newly created account management team, responsible for creating long-term, trusting relationships with our customers.

You will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities.

We will help you develop a deep understanding of the Uberall platform so that you can consult our clients, cultivate relationships, identify new opportunities within the customer and drive revenue by delivering on their business objectives.

 

Your responsibilities:

  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships with the accounts at all levels; be a trusted advisor to ensure successful account plan execution and business growth
  • Drive long-term partnership value by developing an understanding of clients’ business, their challenges, KPIs, goals, and ROI metrics
  • Own the creation and delivery of quarterly and annual business reviews with clients and grow an incremental business
  • Drive adoption of Uberall capabilities, and actively promote Uberall’s offerings and value to clients to identify ways of driving more revenue. Curate and communicate expertise based on best practices, client success stories, and competitive landscape.
  • Collaborate with Customer Success Managers to secure contract renewals and fend off competitive attacks in your assigned portfolio  
  • Liaise with cross-functional internal teams (Customer Success Management and Customer Operations) to ensure best-in-class service.  Represent the client needs with other functional teams and provide input to the Product team to help shape our development roadmap

Your profile:

 

  • Significant experience in professional client relationship management, with the ability to ability to plan and strategize at a senior (VP) level
  • Excellent listening, negotiation and presentation abilities, demonstrating an ability to influence clients and other stakeholders
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Able to take accountability and proven track record of meeting and exceeding individual revenue goals
  • Experience working for/with large or SMB customers, ideally in the SaaS industry.  Proven track record interfacing with customers to demonstrate the value of a service or software

 

What we offer: 

  • Competitive salary and commission structure
  • Unlimited Paid Time Off
  • Family leave (16 weeks at 80% salary)
  • Health insurance with employer contribution
  • Life insurance 
  • Dental insurance 
  • Vision insurance
  • 401k
  • HSAs
  • FSAs
  • Long term disability insurance
  • Employee recognition program
  • Regular company & team events
  • A product you will be excited about - a market-leading cutting-edge location marketing software with an ever-growing international customer base
  • Be part of a truly international company experiencing tremendous growth globally
  • High level of responsibility with plenty of creative leeway
  • A lively and open company culture with flat hierarchies and short chains of command

 

Do not hesitate to contact Cláudia Epple if you have any further questions.