Enterprise Account Director (m/f/d) - Berlin

Berlin, Germany | Customer Success | Full-time | Partially remote

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You want to learn more about our Enterprise Account Director role? This is the place to be then. Don’t hesitate to get in touch. 

Our SaaS platform enables multi-location brands and businesses to boost their online presence. Our customers are as large as KFC, BP and DHL (and others whose names are not entirely made of capital letters!) and as small as your local independent coffee shop or record store. 

Around 400 Uberallers, with 40+ different nationalities, live and breathe our three core values: 

 * GROW TOGETHER

 * DEMONSTRATE PASSION & PERFORMANCE

 * BE BOLD & DRIVE CHANGE

If you are thinking about becoming our newest addition, apply here.

 

Uberall is looking for an Account Director to join the Enterprise account management team.

 

About the role:

As Enterprise Account Director you will be part of the newly created account management team, responsible for developing deeper relationships with our customers and generating additional revenue. 

You will work with our clients to retain and grow our partnership with them through identifying opportunities and solving problems to make them successful.

We will help you develop a deep understanding of the Uberall platform so that you can consult our client, cultivate relationships, identify new opportunities within the customer and drive revenue by delivering on their business objectives.

 

Your responsibilities:

  • Effectively network with the senior stakeholders within our customers; be a trusted advisor to ensure successful account plan execution and business growth
  • Understand clients’ strategies, KPIs, goals and ROI metrics to identify risks to clients achieving their goals and develop risk mitigation plans
  • Drive the creation and delivery of quarterly and annual business reviews with clients and grow incremental business
  • Drive long-term partnership value by developing an understanding of clients’ business, their challenges, operating environment, capabilities and goals as well as the location marketing technology industry and competitive landscape 
  • Develop and own key client initiatives and drive adoption of Uberall technologies.  Actively promote Uberall’s offerings and value to clients to identify ways of driving more revenue 
  • Identify and deliver on new business opportunities within the enterprise customers.  Curate and communicate expertise based on competitive landscape, best in-house practices and marketable client success stories
  • Work closely and effectively with Customer Success Management and Customer Operations to ensure best-in-class service.  Represent the client needs with other functional teams and provide input to Product to help shape our development roadmap

 

Your profile:

  • Significant experience in professional client relationship management, with the ability to ability to plan and strategize at a senior (VP) level
  • Experience working for/with enterprise customers, ideally in the SaaS industry
  • Excellent and effective communication and presentation skills, demonstrating an ability to influence clients and other stakeholders
  • Able to take accountability and record of going above and beyond
  • English (must have) / German & French (nice to have)

 

More about you:

  • You care about solving big, systemic problems
  • You look beyond the surface to understand root causes so that you can build complete and long-term solutions for clients
  • You love challenging yourself to constantly improve and sharing your knowledge to empower others
  • You are the type of person who takes risks when looking for new and creative solutions to complex problems
  • You believe in not only serving customers but also empowering them by providing knowledge and tools

What we offer:

  • Hoodie and merch - we got you covered. With your onboarding package comes your new stylish look.
  • Events and off-sites - YES and YES. Plan something with your team, if you feel like it. The whole company meets 2-3 times a year (XMas, Summer Party, Just-Because Parties).
  • Proper tech, check. Macbook pro, Apple mouse, -stand and Apple keyboard. Need anything else? Let the P&P team know.
  • Remote and flex work hours...yes, d'uh! It's not 1992 anymore. Check our social media content for some remote working stories. Who needs a cubicle, when you can have your cat walking through the video-call?
  • Waffle days, bad jokes, a HUGE Project A corp benefit program, a CEO with a pizza oven, global meditation sessions, German language class, LGBTQIA+ community and support, book club, culture committee, individual L&D paths and -budget...

 

Remember our "Grow Together" value from the beginning of the ad?

We mean it.

Everything starts with getting in touch. Please let Claudia know about your interest, questions and friendly referrals. He will be getting back to you in no time.

In the meantime, let our "life@uberall" give you some real life impressions.