Director EMEA Account Management

Berlin, Germany | Customer Success | Full-time | Fully remote

Apply

 

As the Director - EMEA Account Management (m/f/d) you will be responsible for the Uberall account management strategy and execution across the EMEA region and will identify and enable maximum value and return for our customers and Uberall. 

Together with our colleagues from Support and Customer Success, the account management team represents Uberall to our customers at the executive and key influencer stakeholder level. We take a lot of pride in delivering the best experience possible, while continuously developing advanced insights into our client’s strategic priorities and building relationships with decision makers and executive stakeholders. You will be the perfect fit for this role, if you are - compassionate, strategic-minded and dedicated, combined with a deep understanding of how businesses work, balancing world class customer engagement with a revenue growth mindset. 

 

Your Responsibilities

  • You provide strategic leadership and direction for our account management team across our direct channels in EMEA. 
  • You work with internal stakeholders to further develop a comprehensive Customer Success and Revenue Growth vision, strategy and innovation oriented towards improving customer retention and growth for the organisation. Strategy will be based on a sound analytical approach, metrics and alignment with business plans.
  • You lead and develop a world leading account management team.
  • You will develop, build and lead a long term strategic and commercial customer engagement strategy that is based on maximising customer value, in order to drive consistent revenue growth and customer LTV.
  • You gain deep understanding and maintain the most expertise across all Uberall products. 
  • You collaborate closely and conduct in person business reviews with C-level decision makers and other relevant stakeholders. 
  • You build and nurture closer executive and  C-level relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.
  • You identify customer-specific goals and, based on them, develop customised, optimal solutions for the use and application of our product
  • Analyse operational processes, escalation procedures and strong focus on people development.
  • You know your customers performance KPIs, anticipate their next step and provide them with guidance towards a desired outcome
  • You work on maintaining and growing the value of your account portfolio.
  • You will work closely together with the leaders of the corporate and enterprise success teams, aligning on key processes and collaborating on comprehensive account growth strategies that leverage our team resources in line with customer needs and opportunities.

 

Your Profile

  • Ideally, you are a broad-based business professional with 5+ years of experience leading a commercial customer success or account management organisation in a Martech SaaS business. 
  • You have demonstrated success in consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on profitability.
  • You are very analytical, tech-savvy, have very good Excel skills and, ideally, knowledge of the SEO space.
  • You have a track record of building world class teams that have consistently outperformed team and individual objectives.
  • You inspire your teams to achieve new highs, while having a continuous focus on developing your people and help them achieve their professional goals.
  • You have experience in identifying and successfully addressing performance challenges.
  • You understand the ecosystem and the interests of your customers, based upon which you can deduce service strategies and establish processes
  • You work in a very structured and forward-looking manner, keep the overview in sight, are attentive and do not let anything disturb you
  • You can prioritise in a goal-oriented manner while remaining flexible
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills
  • Willingness to travel up to 30%
  • An academic degree or equivalent vocational training 
  • Fluency in English

 

What we offer:

  • A very exciting key position in close collaboration with a highly professional team 
  • High level of responsibility with plenty of creative leeway
  • International team with more than 30 different nationalities and regular company & team events
  • Lively and open company culture with flat hierarchies and short chains of command as well as „Top & Open Company” award by Kununu
  • A market-leading and cutting-edge location marketing software (SaaS) with an exciting & international customer base
  • Competitive Salary, flexible working hours and an attractive budget for professional development
  • Fresh fruit and vegetables, various types of cereal, coffee, tea and soft drinks

 

Does this sound like an interesting challenge for you? If so, we look forward to receiving your application!

Please use the „Apply now“ button and do not hesitate to contact if you have any further questions.