Solution (Sales) Engineer France - Paris

Paris, Île-de-France, France | Sales | Full-time | Partially remote

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We’re a mighty team of more than 300 creative thinkers, experienced leaders, passionate innovators and some of the friendliest folks you’ll ever meet. We work remotely and in-person at six offices around the globe, with headquarters in Berlin. We like to refer to ourselves as Uberallers, too.                                        

In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.

Our SaaS platform enables multi-location brands and businesses to boost their online presence. Our customers are as large as KFC, BP and DHL (and others whose names are not entirely made of capital letters!) and as small as your local independent coffee shop or record store. 

Some customers work directly with us, and many more engage with our platform via Reseller Partners around the world. More than one million business locations trust the Uberall platform to manage the connections with their customers and prospects on the search engines, platforms and directories that matter.

Learn more at www.uberall.com.

About the role:

Your aim as a Solution Engineer is to provide the value and insight that facilitates successful outcomes for our prospect and partners to achieve their local customer engagement & acquisition objectives.

We do this by using product, SaaS and industry knowledge along with value based insights and a bespoke toolkit to find the right answer or solution to a problem.

As a Solution Engineer you will be working with your colleagues in the Enterprise and Partner Sales teams to support them with the discovery and development of opportunities, and to help them to find the answers that creates the solutions they need to help them deliver first-class Uberall experiences to their prospects.

With an understanding of the world of SaaS technologies, API integration, information architecture and marketing knowledge gained from working in SEM and digital marketing environments, you will be able to articulate unique, strategic solutions that work across 1st, 2nd and 3rd Party customer environments for all Direct Enterprise and Partner Reseller prospects and customers.

Experience in SaaS technical architecture and API integrations is highly recommended and required for this role. The ability to be able to understand high level and technical front-end and back-end requirements and work with our customers and internal teams to create the right technical framework for integrated and connected experiences will be required. 

Solution Engineering all starts with questions, so we are looking for versatile and naturally inquisitive individuals to join our expanding and global team. 

For the right candidate, this role is an exciting career move working at the forefront of the local mobile search, supporting new, successful methods of customer engagement, helping our Enterprise and Reseller customers, deliver more meaningful interactions with their customers - all from one class-leading SaaS platform. 

 

Your responsibilities:

There are three core areas of delivery for Solution Engineers at Uberall. You will be focusing on:

  • Opportunity Enhancement - providing unique Solution Engineering support, working with Value Engineering and Support Consultants to provide the analysis, insights and support materials that make the difference throughout the opportunity process.

 

  • Opportunity Enablement - multi-faceted problem solving, based on scenarios and use cases from prospects which may include investigating custom product requests,  discovering product workarounds, API & information architecture discovery, local search & digital acquisition KPI business case development, competitor analysis/marketing & data value analysis, creation of pilots (POC’s) and new product demonstrations 

 

  • Technical and Security RFP Support - RFP documentation response & internal stakeholder management - Working with Engineering, Legal and DPO to provide clarity for response responsibilities, cross team management and document fulfilment 

 

Additional responsibilities:

  • Form relationships with the relevant technical/IT and digital marketing leaders of the prospect and understand the metrics and/or technical structure of the existing digital modules, and how these can be improved using Uberall solutions
  • When required, represent the Uberall brand and solutions at marketing events and seminar
  • Where relevant, you will also work with Uberall Direct Enterprise Sales teams and your Solution Engineering colleagues from various global territories to support them in ongoing and new opportunities
  • Internally, Solution Engineers work with Customer Success, Product, Product Marketing and Engineering and Legal to ensure that Uberall solutions develop the capabilities that are required in the market

 

Your profile:

  • You have a strong understanding of digital marketing, SEM, SEO, Local Search and GMB, developed via roles working on developing digital strategies for a brand in-house, or at an agency, or whilst working as a supplier of other digital marketing technologies. You should have at least 2-3 years of relevant experience in one or more of these types of organisation
  • You are comfortable presenting to C-Level audiences, as an expert on your topic, and engaging in debate about the merits of different digital marketing strategies. Furthermore, you are not scared of working with SQL and HTML
  • You are a graduate, ideally with a degree in business, marketing, or technical discipline 
  • Due to your commercial and digital business model knowledge, you can guide the customers’ business strategy, and digital marketing initiatives, in order to help the customer build a business case justifying their investment in Uberall solutions
  • You are self-motivated and able to work autonomously to find solutions to complex problems
  • Whilst not needing to be a technical expert, you have a solid understanding of technology and how SaaS solutions like Uberall’s are designed, delivered and supported. 
  • Fluency in more than one language is a plus (English/French/Spanish)

 

What we offer:

  • A market-leading and cutting-edge location marketing software (SaaS) scale up with an exciting & international customer base
  • A very exciting position in close collaboration with a highly professional team
  • International team and regular company & team events
  • A lively and open company culture with flat hierarchies and short chains of command
  • Flexible working hours, an attractive budget for professional development and regular feedback sessions to assist you with your career plans
  • Coming from abroad? - We are offering an extensive relocation package including visa, temporary and permanent accommodation, etc.
  • You are a dog person? - There will be room in the office as well
  • A high degree of responsibility with creative freedom and personal advancement avenues.
  • One of Germany’s fastest-growing companies (awarded by KPMG, Axel Springer & Gründerszene) with a global orientation and market leadership in EMEA
  • Flexible home and office working - our European offices are in Berlin, Amsterdam, London & Paris

Does this sound like an interesting challenge for you? If so, we’ll look forward to receiving your application!

Please use the „Apply now“ button and do not hesitate to contact Jikke Hofland if you have any further questions.