Director Revenue Operations (m/f/d) - Western Europe or East Coast USA

Berlin, Germany | GTM Operations | Full-time | Fully remote


We’re a mighty team of more than 400 creative thinkers, experienced leaders, passionate innovators and some of the friendliest folks you’ll ever meet. We work at six offices around the globe, with headquarters in Berlin. We like to refer to ourselves as Uberallers, too. 

In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.

Our SaaS platform enables multi-location brands and businesses to boost their online presence. Our customers are as large as KFC, BP and TUI (and others whose names are not entirely made of capital letters!) and as small as your local independent coffee shop or record store. 

Some customers work directly with us, and many more engage with our platform via Reseller Partners around the world. More than one million business locations trust the Uberall platform to manage the connections with their customers and prospects on the search engines, platforms and directories that matter.

About the role:

As a Director of Revenue Operations at Uberall, you’ll get the opportunity to oversee a team in the GTM organization.  The Director plays a key role in aligning processes, systems, and data within the GTM organization. This role oversees a talented and growing team of CRM Administrators, technologists, sales, marketing and success operations specialists — touching everything from compensation management and territory planning to contract lifecycle management and Systems administration. 

The Director of Revenue Operations owns the productivity and efficiency of Uberall’s sales team, partnering with sales and success leadership to reduce friction in the selling and account growth process. As a member of the GTM Operations team, this role also works cross-functionally to manage & refine our CRM ecosystem & data strategy, working across Marketing, Sales, Client Success, Legal, and Finance to design processes aimed at increasing the efficiency of and handoffs between our internal teams.

You’ll help your team perform and exceed expectations by training, coaching, and mentoring them to drive impactful results. 


Your responsibilities: 

  • In partnership with the BIS team, manage our and related systems administration team and roadmap, focusing on successful integration across teams and customer-facing business units; act as SME and strategic leader during M&A activities as they pertain to CRM and sales team integration
  • Oversee sales, marketing, partner and success operations talent and growth plans, coaching and building out a structure around territory management, contract lifecycle management, legal alignment, documentation, and finance alignment
  • In strong partnership with BIS support business decisions by providing actionable data and insights to leadership across the customer org on process bottlenecks and progress toward business goals
  • Own data integrity within our CRM operating system, iterating on new processes, integrations, and workflows to encourage data collection and cleanse existing data
  • Develop innovative processes and shortcuts within our tools to encourage adoption, reduce redundant steps, validate & ensure proper flow of data, and streamline handoffs between teams
  • Manage administration and roadmap for our CRM ecosystem, including, Pardot, Outreach, ZoomInfo, and other connecting tools; support training initiatives for internal team members as it relates to systems usage.
  • Lead focused efforts to streamline the sales to implementation handoff process, ensuring key data is shared between teams and client kickoffs can occur in a timely manner
  • Act as the bridge between sales, finance, and legal ensuring accurate and prompt recording of bookings, proper data collection for invoicing, and sales contract & redline discipline
  • Partner with the revenue analytics team to evaluate performance and effectiveness of sales efforts with an emphasis on ROI attribution, quota attainment, TAM analysis, forecasting, and actionable metrics
  • Partner with Finance to optimize the efficiency of automated contracting and approval process within FinancialForce CPQ; improve margins with formalized and tracked discounting procedures
  • Act as Revenue lead for sales compensation planning and execution, making compensation recommendations as needed and managing all payment efforts via the Spiff compensation tool
  • Partner with sales, customer success, and marketing to guide efforts in database cleansing, data enrichment, and CRM efficiency
  • Reduce friction and roadblocks in Salesforce for sales reps; ensure validated requirements are designed into clear and easy to use systems, processes, and workflows
  • Partner with Revenue Enablement team to provide ongoing training to internal teams on tools and technology
  • Partner with finance and revenue analytics to create and maintain “single source of truth” dashboards and support ad hoc analysis efforts for sales and leadership teams

Your profile:

  • Strong leader with a background in people management
  • Skilled with SFDCOM, Pardot and other key GTM systems.
  • Excellent communication skills and the ability to explain technical solutions in non-technical language
  • Positive attitude and willingness to be a part of a growing team
  • Strong organization, research, and time management skills, and ability to manage multiple projects and competing tasks/priorities
  • Driven self-starter with high initiative and confidence
  • Bachelor Degree required
  • 8+ years experience in sales operations or similar operations role; direct management experience a strong plus
  • 5+ years of proven user experience with or similar CRM/marketing automation system 
  • Salesforce CRM Admin certified


What we offer:

  • Hoodie and merch - we got you covered. With your onboarding package comes your new stylish look.
  • Events and off-sites - YES and YES. Plan something with your team, if you feel like it. The whole company meets 2-3 times a year (XMas, Summer Party, Just-Because Parties).
  • Proper tech, check. Macbook pro, Apple mouse, -stand and Apple keyboard. Need anything else? Let the P&P team know.
  • Remote and flex work hours...yes, d'uh! It's not 1992 anymore. Check our social media content for some remote working stories. Who needs a cubicle, when you can have your cat walking through the video-call?
  • Waffle days, bad jokes, a HUGE Project A corp benefit program, a CEO with a pizza oven, global meditation sessions, German language class, LGBTQIA+ community and support, book club, culture committee, individual L&D paths and -budget...


Remember our "Grow Together" value from the beginning of the ad?

We mean it.

Everything starts with getting in touch. Please let Sebastian know about your interest, questions and friendly referrals. He will be getting back to you in no time.

In the meantime, let our "life@uberall" give you some real life impressions.